Hey Team!

We want to make everyone aware of an upcoming Airbnb policy change that may affect our cleaning procedures and property turnovers.

Effective November 20, 2026, Airbnb is updating its Reasonable House Rules and Requests Policy. The new rules apply to reservations booked on or after that date.

What's Changing?

Airbnb is placing stricter limits on the cleaning tasks hosts can require guests to complete before checkout.

Under the new policy:

  • Guests cannot be required to strip beds or complete laundry.
  • Guests cannot be required to take trash to an offsite location.
  • Guests cannot be required to wash and put away dishes.
  • Guests can still be asked to load and start the dishwasher as a reasonable request.
  • Guests can be asked to gather used towels and place trash in designated containers.
  • Guests must still follow checkout times, secure the property, and avoid leaving excessive messes.

What This Means for Our Cleaning Team

Some guests may continue helping with basic checkout tasks, while others may leave everything for housekeeping.

Please be prepared to complete all standard turnover tasks, including:

  • Stripping beds and gathering linens.
  • Washing and drying towels and bedding.
  • Loading or unloading the dishwasher and handling dirty dishes.
  • Collecting and properly disposing of household trash.
  • Completing all other cleaning tasks according to our usual standards.

Please do not assume guests have started laundry or the dishwasher before arriving.

Documenting Excessive Cleaning

Airbnb still holds guests responsible for damage and excessive messes that go beyond normal use.

If you arrive at a property that requires unexpected cleaning, please:

  1. Take clear photos before starting.
  2. Notify management as soon as possible.
  3. Document any additional cleaning tasks and time required.
  4. Report any damage, missing items, or unusual conditions.

This documentation is important when requesting reimbursement from Airbnb or addressing concerns with property owners.

Cleaning Standards

Our cleaning standards and inspection requirements remain the same. Every property must be fully cleaned, stocked, and ready for the next guest, regardless of how the previous guest left it.

We understand that these changes may add work to certain turnovers. We will monitor cleaning times and make adjustments to our procedures as needed.

Please continue communicating any concerns or situations that may delay a property's readiness.

You can review Airbnb's updated policy here:

https://www.airbnb.com/help/article/4168

Thank you for your continued hard work and attention to detail!